Services
By thinking human-first we are able to leverage technology to its full potential. We are the design partner your product team needs.
Research and insights to obtain clarity and alignment
We define good experiences based on data and observation.
It is essential to understand the whole ecosystem, context and journey where your services are delivered or your digital products are used in order to have a panoramic, systemic and relational vision that is key to your success.
We engage customers, staff, shareholders, partners and society into the process to bring their voice into the process. That way we can help you identifying pain points in existing products or services, and uncovering opportunities for innovation and improvement.
UX Research / User Research / Design Research
Outcomes
- Mapping your organization, business and service operations in a research repository to manage and share the knowledge around them.
- Helping you to deeply understand your clients, consumers and users.
Strategic digital transformation of your operations and services
Strategy and innovation breaking silos
Strategic design helps organizations by identifying opportunities and constraints, understanding user needs and behaviors, and creating innovative solutions that meet both business and user needs. This can include developing a value proposition, defining experience principles, and establishing CX success KPIs. By applying design thinking to strategy, organizations can create more effective and sustainable solutions that improve their overall performance and impact. By bringing clarity to complex problems, uncovering new opportunities, and helping organizations develop innovation and design strategy that makes the most impact.
Service Design / CX / Patient Experience
Outcomes
- Operations and Experience Mapping
- Service Design from strategy to implementation
- Experience Principles definition
- UX KPIs definition and tracking
Designing better products and services
Design Operations for successfull experiences.
We envision and design products and services that empower and support people in their work and their everyday lives.
UX / UI / AI / Information Design / Data Visualization
Outcomes
- UX troubleshooting in your Digital Product
- Definition of efficient service delivery through satisfying experiences
- Product management and design to ensure a good UX
- Interactive data visualization and storytelling
